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Frequently Asked Questions

  1. How can I contact you?
  2. How long will my order take?
  3. Shipping and Handling Charges
  4. How do I contact the Her Universe Shop?
  5. My merchandise was damaged when I received it, what do I do?
  6. Can I cancel my order?
  7. Holiday Shipping Guide
  8. Do you ship to my country?

Answers...

  1. How can I contact you?

    You can contact our store manager via the information on our contact us screen.

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  2. How long will my order take?

    Orders are usually processed within 3-5 business days. Shipping time will vary depending upon the shipping method chosen. Please note: We use Fed Ex services for shipping our product and are restricted from shipping to PO BOXES or APO addresses; If you choose to attempt delivery to either, we will have no choice but to VOID your order automatically. Also note that we do NOT deliver over the weekends. That means NO Saturday or Sunday deliveries. Please see Holiday Shipping Guide for specific shipping deadlines when applicable.
    Shipping Type You Receive Your Package
    FedEx Ground 5-10 days after ship date
    FedEx 2 Day 2 days after ship date
    FedEx Standard Overnight 1 day after ship date
    FedEx International 3-5 business days after ship date; pending customs clearance

    Ground shipments typically take between three to five business days to arrive.

    Note that once in transit, any orders, regardless of the type of shipment method chosen, may be delayed due to inclement weather occurring anywhere along the shipment route. Please arrange accordingly as we cannot be held responsible for delays which FEDEX dictates in its tracking of your package(s) as “Local Delivery Restriction” or “Weather Delay

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  3. Shipping and Handling Charges

    Shipping and Handling charges are automatically calculated for you when placing an order. Handing costs may vary depending upon the special packaging needs of your order. Shipments are subject to stock availability.

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  4. How do I contact the Her Universe Shop?

    The best way to get a fast answer to your questions is to e-mail us at orders@heruniverseshop.com. Please include your full name, e-mail address, and your order number (if applicable) in your e-mail query.

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  5. My merchandise was damaged when I received it, what do I do?

    Defective or damaged products may be returned within 15 days of the invoice date. Replacement will be for identical items only. Please use this form to report a defective or damaged item. If the defective or damaged item is no longer available, a credit will be applied for the item plus that item's shipping and handling charges to the credit card that the order was place under.

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  6. Can I cancel my order?

    All orders are final. If you need to cancel your order please let us know as soon as possible. Your order cannot be cancelled after it has been processed and shipped.

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  7. Holiday Shipping Guide

    In order to guarantee delivery by Christmas holiday please consider the service guide offered below:


    SERVICE           DATE DEADLINE     TIME DEADLINE

    Ground            12/14             midnight

    International     12/14             midnight

    2-Day             12/20             midnight

    Overnight         12/21             midnight


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  8. Do you ship to my country?

    You can see the list of countries we ship to by clicking here.

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